We now have online appointments available to book, these can be face to face or a telephone appointment, this is your choice.
Please remember to look at which type of slot you are booking into.
Please go to the online booking, systmonline to book an appointment. You will need a username and password to use this service, please call into the surgery to ask for these.
All clinics are available to book into. Our appointment system is updated on a regular basis due to the demands and after listening to our patients, we do regularly amend our processes accordingly.
We offer pre-bookable telephone and face to face appointments. We offer on the day telephone and face to face appointments. This is patient choice. Your call will be triaged first by one of our care navigators to ascertain as to which service best suits your problem. This way we can navigate you to the correct course of action enabling you to recieve the best treatment and receive the best outcome.
If a doctor of your choice is not available you will offered the earliest possible alternative.
EXTENDED ACCESS SCHEME
We offer an extended access service which allows you to book a slot after 18.30pm. Please call us on 01924 402073 to find out more details. At the moment we run the service on a Wednesday evening from 19.00pm-20.15pm. These slots are usually held for patients who work all day and cannot get access to us from 08.00am-18.30pm.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
DID NOT ATTENDS
If you do not attend your appointment and do not cancel it, it will be noted on your patient file. Three DNA's in 12 months will result in you being asked to register with another GP in the area. May we remind patients how important it is to use our appointment system with respect, this enables all patients who are in need, to be seen.
If you do not attend your Initial new Patient Health Check you will also be removed from our Practice List.
LATE ARRIVAL FOR APPOINTMENT
We ask that you turn up on time for your appointment. If you are late, we will allow up to 15 minutes for you to arrive. You will then be seen in time order, so, if a patient is already here and on time, they would be seen before a patient turning up late. If you arrive 15 minutes after your appointment time, you will be offered the next available slot, this may not be on the same day.