We now have appointments available to book on a daily basis. These can be face to face or a telephone appointment, this is your choice.

Please remember to ask a member of our reception team if you wish to be seen face to face.

Appointments

All clinics are available to book into.  Our appointment system is updated on a regular basis due to the demands and after listening to our patients, we do regularly amend our processes accordingly.

Due to the demands on NHS walk in centres and A&E, we have been guided and advised by NHS England to offer on the day appointments only, this is to make sure we offer more appointments , unfortunately, for the time being, we will not be offering pre- bookable appointments.

Your call will be triaged first by one of our care navigators to ascertain as to which service best suits your problem. This way we can navigate you to the correct course of action enabling you to receive the best treatment and receive the best outcome.

If a doctor of your choice is not available you will offered the earliest possible alternative.

EXTENDED ACCESS SCHEME

We offer an extended access service which allows you to book a slot after 18.30pm.  Please call us on 01924 402073 to find out more details. These slots are usually held for patients who work all day and cannot get access to us from 08.00am-18.30pm. We also offer weekend appointments via telephone or face to face, please ask at reception or ring us on 01924 402073.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We have noticed a lot of Did Not Attends at the moment. May we remind you that if you do book a pre bookable Face to Face appointment, that you attend or cancel if not needed. Our appointments are valuable and may be needed by someone who really needs our help.

DID NOT ATTENDS

If you do not attend your appointment and do not cancel it, it will be noted on your patient file. Three DNA's in 12 months will result in you being asked to register with another GP in the area. May we remind patients how important it is to use our appointment system with respect, this enables all patients who are in need, to be seen.

If you do not attend your Initial new Patient Health Check you will also be removed from our Practice List.

LATE ARRIVAL FOR APPOINTMENT

We ask that you turn up on time for your appointment. If you are late, we will allow up to 10 minutes for you to arrive. The clinician will decide if you can still be seen safely in the time that is left of your original appointment time. If it is decided you can still be seen, you will be called in time order, so, if a patient is already here and on time, they would be seen before a patient turning up late. If you arrive 15 minutes after your appointment time, you will be offered the next available slot, this may not be on the same day.

 
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